2022 Toyota RAV4

Re: Formal complaint — dealer billed for unperformed work, uncompleted Special Service Campaign 26TC03, $6,000 transmission quote with zero diagnostic codes, lifetime powertrain warranty not honored On RAV4 stalled while I was driving. I brought it to the above dealer. The service advisor told me a sensor was replaced. It was not: the mass air flow sensor in the vehicle is dust-covered with inspection paint marks and is clearly not new (photo attached). Worse, the advisor's own TIS screenshot shows Special Service Campaign 26TC03 — Incorrect Mass Air Flow Sensor Reading — with Completion Status: NOT COMPLETED on my VIN. The campaign was never performed, yet work was represented as done. The dealer is now pushing a $6,000 transmission replacement, which I declined. Their own diagnostic scan shows 0 engine codes and 0 transmission codes — there is no diagnostic basis for this recommendation. The vehicle carries a lifetime powertrain warranty; the dealer has not filed a warranty claim and has provided no written denial citing a specific exclusion. I am requesting that Toyota: 1. Open a case and assign a regional case manager; 2. Investigate this dealer's representation of completed campaign/warranty work versus the TIS record and photographic evidence; 3. Ensure the [XXX] remedy is properly completed on my VIN at no charge; 4. Confirm how the lifetime powertrain warranty claim is being handled. Attachments: repair order / $6,000 estimate, sensor photograph, advisor's TIS screenshot, advisor's scan results, warranty contract. I expect a written [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The high-voltage rear traction motor cable floor wire harness on my 2022 Toyota RAV4 Hybrid has experienced severe corrosion, which has severely degraded the high-voltage electrical shielding. This defect has created immediate electromagnetic interference (EMI), causing violent, deafening static noise on the AM radio ONLY when the vehicle is in motion (accelerating/driving). Toyota National Headquarters is well aware of this systemic defect under Customer Support Program (CSP 22TE09) and Limited Service Campaign (25TD01). However, the authorized dealership, Empire Toyota of [XXX], has repeatedly denied warranty coverage using unscientific diagnosis ("FM radio is fine, so the cable is fine") and refused to perform a proper road test or insulation resistance test. Furthermore, Toyota Brand Engagement Center (Corporate Case #XXX) has neglected my safety concerns and failed to enforce corporate policy on the uncooperative dealership INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Toyota Rav4. The contact stated that the infotainment system continuously rebooted at startup and while driving. Additionally, the contact stated that while reversing, the rear-view camera image was brief and intermittent. The vehicle was taken to the dealer for a diagnostic test; however, the error message "System Access Denied" was retrieved. The dealer determined that the infotainment system needed to be replaced. The manufacturer was notified of the failure by phone and confirmed the assessment of the dealer. The failure mileage was approximately 53,800.

Sunroof shattered after a loud bang noise. No vehicles around.

The contact’s uncle owns a 2022 Toyota Rav4. While the uncle was driving approximately 65 MPH, the vehicle suddenly stalled. During the failure, the instrument panel remained illuminated, but the vehicle failed to restart. The vehicle was later towed to the local mechanic who was unable to determine the cause of the failure. While with the local mechanic the vehicle was restarted and operated normally. The vehicle was immediately driven to the local dealer who was unable to determine the cause of the failure. The failure mileage was 10,000.