2021 Honda CR-V

The contact owns a 2021 Honda CR-V. The contact stated that while driving at an undisclosed speed and turning left, the steering wheel was making a clicking sound and became difficult to turn the steering wheel back to center. The contact associated the failure with Technical Service Bulletin: 24-011 (that addressed a sticky steering, increased steering effort, or clicking noises caused by excessive internal friction in the electronic power steering (EPS) gearbox). The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.

Hello NHSTA -- My Honda is a 2021 CR-V AWD Hybrid. Two very unsafe events to report which occurred within a few weeks of each other, apparently from the same cause. First event, on 27 Feb 2026, I was driving on a two lane county road, traveling about 40 mph, I was in the lead with 2 or 3 cars behind me. Suddenly, on a fairly level grade, I noticed that the car was gradually slowing down; I was not touching the brakes, my foot was on the accelerator. When I pushed it to speed up, there was no effect, no change in the engine sound. I put on my flashers, and scanned for a place to pull-over, but there was no shoulder. My speed had reduced to around 5 mph. The check engine light flashed I believe, but it did not stay on. In about a hundred yards I was able to locate a broad drive-way entrance to pull in to and I was able to let the cars behind go by. Turned the engine off 2 or 3 times. On the 3rd time, the car moved a little bit. When I put it in reverse, it moved back a little bit. So, when the road was clear I put it in drive again and it took off like normal. I drove directly to my local Honda shop. The kept it for a couple of days. They couldn't find anything, and said that no service codes had been recorded in the system. Given the age of the battery, we put in a new one. And the car ran fine from that point. Then, second event, a few weeks later on 30 March 2026, I was driving on an Interstate (3 lanes each way), traveling around 55 mph, flat terrain. Suddenly, the car began to lose power and gradually slow down, I had no acceleration or control over it. I was in the middle lane, Put on the flashers and drifted into the right lane, the other cars slowed for me. Got over to the shoulder. Check engine light was on steady. Called Honda, per their instructions from the first event. They told me to have it towed. Bottom line, Honda said that the intake valves were too tight. See attached worksheets. Clearly a factory build defect. Valves are not checked until 90K.

I love my Honda CRV however, I recently have experienced what I call "Sticky Steering". I purchased this vehicle brand new from Jones Honda in Lancaster and have followed all the service suggestions for the most part to the "T". I used it for my Real Estate job along with filling in the gaps with driving for lyft. About 4 months ago I noticed the steering sorta wanted to stay in the position it was in when I wanted to slightly adjust the steering it was "Stuck" and I had to extend more pressure than normal to get it to move. Than all of the sudden it moved to another spot but got stuck in that spot. Needless to say this really concerned me. I than searched online to see if others are having the same problem to find out they are! When I checked the recall on my vehicle I found out that 2022-2024's were recalled but my 2021 CRV was not. This is definitely a safety issue because if a person would "Over steer" to get it unstuck the car could jolt into another lane of traffic or even go off the road and have a crash. I found out that there are many people having and complaining about this same issue online. I do not have the money to make the repair myself so that is why I am reaching out. Maybe my vehicle along with other 2021 models can be repaired and hopefully save someone from being killed. It's very unnerving when it occurs. The problem is I never know when it's going to get stuck. I was hoping to drive this CRV till the wheels fell off but now I am forced to drive with extreme caution every time I get behind the wheel for fear of not knowing when the steering will "Stick". Please help me get this repaired. From my understanding there is a faulty electric motor that controls the steering that for some reason does not operate properly.

While driving the 2021 Honda CRV in March 2026 on the highway (above 50 mph) the steering wheel would "lock up" causing me to be unable to guide the car back into my lane of traffic. Initially, it was thought the lane drift feature was activating. After it was determined that was not the case (experimenting by me), the "lock up" was noticed multiple more times over several weeks, especially when driving on the highway. I was very concerned for myself and my passengers as I never knew when the steering wheel would "allow" me to correct the vehicle. I made an appointment with my Honda dealership in April 2026 which is where the vehicle was originally purchased, to see what was happening. I asked about a recall and the service advisor assured me that there was not recall on my vehicle. After the vehicle was repaired and I read the actual invoice detailing the repair, I noticed how similar the description of the problem was to the symptoms of the sticky steering recall. I contacted Honda Corporation and reported the issue and repair that was completed. I asked for reimbursement for the repair. Copies of my repair bill were sent and after consideration, the representative asked what amount I would consider for reimbursement. I suggested $4500 (the total bill for repair was $4661.35). After several business days, Honda called back to "respectfully decline" to reimburse me for the repair.

The steering wheel has developed resistance to turning left and right. It is most noticeable when driving on highways where small steering inputs are needed to keep the vehicle within a lane. The steering wheel with stick in place requiring more effort than normal to turn in either direction. When the steering wheel does turn, there is an audible click sound. The additional force needed to rotate the steering wheel past the sticking point can cause oversteering. This makes it difficult to smoothly control the vehicle and keep it within the lane while driving. I purchased this vehicle new from a Honda dealership in the fall of 2021. The vehicle currently is at 41,000 miles, but the problem began within a year of purchase and with less than 10,000 miles. The sticking and clicking sound is not constant, making the problem difficult to diagnose. The steering system is completely original (as purchased), and it has not been in a collision that would have caused damage to the steering system.