2016 Toyota Corolla

The factory-applied Super White (paint code 040) paint on my vehicle has peeled down to bare metal on multiple exterior body panels. The peeling is not the result of any collision damage, scratches, or external trauma — it is consistent with the known factory paint adhesion defect that Toyota itself acknowledged through Customer Support Program ZKG, which covered this exact vehicle model, year, and paint color. Toyota's own program documentation states the defect occurs when sunlight degrades adhesion between the factory paint primer coat and the base metal electrodeposition layer. With paint peeled to bare metal, the affected panels are now exposed to moisture and the elements, creating a risk of structural rust and corrosion over time. I purchased this vehicle used in 2023 and was never notified of the Customer Support Program. By the time I discovered the program existed, the coverage had expired. Toyota has declined to provide any assistance. Toyota acknowledged this as a manufacturing defect affecting approximately 1.74 million vehicles under Program ZKG. Owners of 2016 Corollas who purchased their vehicles used were not adequately notified, and coverage has now lapsed for recently expired vehicles despite the defect being identical to those Toyota previously covered. I am requesting that NHTSA investigate whether Toyota's Customer Support Program ZKG adequately covered all affected vehicles and owners, and whether an expanded or extended remedy is warranted.

I was driving on the highway and the transmission gave completely out!! with no warning! No check engine light no error message. Car only has 160000 miles on it, if i wasn't calm as I was that could've been lethal!!!!

I have super white (040) paint and it's flaking off due to original manufacturer paint defect. Paint is flaking off my passenger back door and a large piece/area of roof. flakes of paint will come off at highway speeds, creating a vision hazard for drivers behind me or a distraction when flakes hit the windshield.

In 2024, my 2016 Toyota Corolla was involved in a collision. The airbags did not deploy. I went to the emergency room following the crash and later required additional medical treatment, including rehabilitation.

My 2016 Toyota Corolla suddenly showed a Check Engine light, and the dealer diagnosed a CVT transmission failure with code P2757. This code is linked directly to Toyota’s own TSB T-SB-0150-16 for torque converter clutch/valve-body failure. The dealer confirmed the issue and quoted me $11K to fix it. This is frightening because a failing transmission can slip, hesitate, or lose power at any moment, which puts me and others at risk. There were no early warning signs, just the sudden light. I brought it in immediately, and the problem was fully reproduced and documented by Toyota. My car is available for inspection whenever needed. Toyota corporate reviewed my case but offered very little help since my vehicle is just outside the 7-year timeframe for CA. I bought the extended warranty when the car was brand new. I have done every single service at Toyota, always on time, and my car has never been in an accident. I’ve taken care of it exactly the way Toyota told me to. This is not normal wear. This is a documented defect that puts drivers at risk and places an enormous financial burden on owners who did everything right. I’m filing this complaint because people deserve protection, accountability, and fairness, especially when a safety-related failure happens in a well-maintained vehicle. I’m only [XXX] , and I expected to own many more Toyotas throughout my life. My whole family drives Toyotas. I grew up believing this brand meant safety, reliability, and loyalty in both directions. I honestly wanted to be a Toyota driver for life. But facing an $11K repair for a known issue that Toyota already acknowledged in a TSB—without meaningful support—has broken my trust in a way I never expected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)